Tag Archives: difficult people

Can I Trust You

Because if I can’t there is no way you’re going to sell me anything, even although it’s the best product or the best service, at the best price. And if you’re my boss, then you haven’t a hope of me being … Continue reading

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How to Build a Motivated Engaged Team

This highly interactive workshop will develop your talents as a manager and coach, helping you to build a happy, highly motivated and engaged team. Continue reading

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Did Jose Get the Balance Right

Don’t know if you’re a soccer fan or not, but it was hard to miss the news that  Jose Mourinho lost his job as Chelsea Football Club manager last week. This was just seven months after he led them to … Continue reading

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Please “Don’t” Go Away

Customer service is getting worse! In one of his latest blogs, Seth Godin highlights the poor customer service that we all put up with, and I really have to agree with him on this. One thing that really hacks me … Continue reading

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Warning; Don’t Let Other People Decide Your Behaviour

Has this ever happened to you? You’re about to meet or speak to someone in either your business or personal life. Perhaps it’s a customer a new colleague or even a friend of a friend and someone else describes this … Continue reading

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What’s In a Name?

Did anyone ever get your name wrong? How did you feel? It may or not have bothered you; however it will bother many other people. A person’s name is very important to them; get it wrong at your peril. I … Continue reading

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How to See It the Way They See It

In any interaction between people, there will always be: The way they see it – The way you see it – The way it is. Take the example of Dave who usually arrives about 10-15 minutes late for a meeting. … Continue reading

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