Tag Archives: Body language

One Tip on How to Get Your Message Across

People will respond more to your feelings than to what you actually say Continue reading

Posted in communication, Customer service, Leadership, Management, motivation, public speaking, sales | Tagged , , , , , , , , | Leave a comment

Did Jose Get the Balance Right

Don’t know if you’re a soccer fan or not, but it was hard to miss the news that  Jose Mourinho lost his job as Chelsea Football Club manager last week. This was just seven months after he led them to … Continue reading

Posted in communication, Customer service, difficult people, motivation, sales | Tagged , , , , , , , | Leave a comment

How to Look Better, Feel Better, Think Better

When you wake up, think of all the benefits of being fitter both physically and mentally. Move from pain to pleasure. Continue reading

Posted in exercise, fitness, motivation, success | Tagged , , , , , , , , | Leave a comment

There Is No Try

People would rather know where they stand than hear the wishy-washy word. Continue reading

Posted in communication, Customer service, difficult people, sales | Tagged , , , , , , , | 2 Comments

Who runs your mind?

You have to decide who runs your mind; is it you, or is it somebody else? Continue reading

Posted in Customer service, difficult people, relationships | Tagged , , , , , , , , , | Leave a comment

The Truth about Body Image and Your Motivation

You may have a lot more to offer than a jar of anti wrinkle cream or a packet of cornflakes; however no one is going to pick you off the shelf if they don’t like your packaging. Continue reading

Posted in communication, motivation, public speaking, relationships, sales, success | Tagged , , , , , , | Leave a comment

How To Build Your Likeability Factor

Okay, so I know you’re a very nice person and every one likes you, but bear with me on this. Why do you think Barack Obama won the US Presidential Election? Perhaps it was because of his policies for change, … Continue reading

Posted in communication, difficult people, motivation, public speaking | Tagged , , , , , , , , , , , , | Leave a comment

Don’t Let Pet Peeves Decide Your Behaviour

When I’m running a Managing Difficult People seminar, I ask the participants to make a list of pet peeves that they have about other people. Some of the participants are reluctant to admit their pet peeves. They believe they shouldn’t … Continue reading

Posted in communication, difficult people, motivation | Tagged , , , , , , , , , | Leave a comment

It’s All In the Packaging

The multi-million pound cosmetics industry is acutely aware of the value of packaging. You’ll know this if you’ve ever bought anything from those glamorous ladies whose counters are always just inside the front door of Department stores. However, from time … Continue reading

Posted in communication, motivation, public speaking | Tagged , , , , , , , , , | Leave a comment

How to Manage the Difficult Person in Your Life

Don’t let them get to you – Stay out of it emotionally and concentrate on listening non-defensively and actively. People may make disparaging and emotional remarks – don’t rise to the bait. Stay cool; think, don’t react.  Listen – Look … Continue reading

Posted in difficult people | Tagged , , , , , , , | Leave a comment