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Category Archives: Customer service
Count to 2 Before You Speak
Do you remember being told to count to 10 before you lose your temper with someone else? The idea being, that if you think before you speak, then you are less likely to say something you’ll regret at a later … Continue reading
Posted in communication, Customer service, difficult people, Leadership, relationships
Tagged difficult people, relationships
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Can I Trust You
Because if I can’t there is no way you’re going to sell me anything, even although it’s the best product or the best service, at the best price. And if you’re my boss, then you haven’t a hope of me being … Continue reading
One Tip on How to Get Your Message Across
People will respond more to your feelings than to what you actually say Continue reading
Did Jose Get the Balance Right
Don’t know if you’re a soccer fan or not, but it was hard to miss the news that Jose Mourinho lost his job as Chelsea Football Club manager last week. This was just seven months after he led them to … Continue reading
There Is No Try
People would rather know where they stand than hear the wishy-washy word. Continue reading
Who runs your mind?
You have to decide who runs your mind; is it you, or is it somebody else? Continue reading
How to get more sales using the motivational five factors of success
For many years I’ve been fascinated by what makes people successful in their life, whatever it is they do for a living. I’ve read biographies, watched people being interviewed on television, studied newspaper and magazine profiles and spoken to many … Continue reading
Posted in communication, Customer service, motivation, sales, success
Tagged Alan Fairweather, Business, Customer Management, customer service, Motivation, motivational speaker, Sales, success
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How to Make Sales When You Don’t Like Selling
If you are a business owner, a sole trader, an established salesperson, or new to sales; then you need to find new clients and customers. This will show you how. Continue reading
Posted in communication, Customer service, sales, success
Tagged Alan Fairweather, Business, communication, confidence, Customer Management, customer service, Sales
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Please “Don’t” Go Away
Customer service is getting worse! In one of his latest blogs, Seth Godin highlights the poor customer service that we all put up with, and I really have to agree with him on this. One thing that really hacks me … Continue reading