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Category Archives: difficult people
How to Build Self-Belief
No one is going to believe in you until you believe in yourself. Your belief in yourself is very apparent by the way you talk, walk and conduct yourself. Not many people are drawn to someone so overflowing with self-belief that … Continue reading
The truth about personal impact
When communicating with other people face to face – and particularly when you’re trying to persuade them – the key ingredients are credibility and believability. Your credibility will be determined by the verbal, vocal and visual elements of your message. … Continue reading
Posted in communication, Customer service, difficult people, Leadership, Management, motivation, public speaking, Uncategorized, Voiceovers
Tagged voiceover
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Do you hate the rain?
I was having a chat on the phone with a friend the other day. We were discussing the weather and I was telling her about my dog walk that morning in the rain. I was probably having a bit of … Continue reading
Posted in difficult people, Uncategorized
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Count to 2 Before You Speak
Do you remember being told to count to 10 before you lose your temper with someone else? The idea being, that if you think before you speak, then you are less likely to say something you’ll regret at a later … Continue reading
Posted in communication, Customer service, difficult people, Leadership, relationships
Tagged difficult people, relationships
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Did Jose Get the Balance Right
Don’t know if you’re a soccer fan or not, but it was hard to miss the news that Jose Mourinho lost his job as Chelsea Football Club manager last week. This was just seven months after he led them to … Continue reading
There Is No Try
People would rather know where they stand than hear the wishy-washy word. Continue reading
Who runs your mind?
You have to decide who runs your mind; is it you, or is it somebody else? Continue reading
Please “Don’t” Go Away
Customer service is getting worse! In one of his latest blogs, Seth Godin highlights the poor customer service that we all put up with, and I really have to agree with him on this. One thing that really hacks me … Continue reading
There Is No Try
Just imagine for a moment that the weather has been really good and you decide to have barbecue this weekend. You phone all your friends to invite them over, and one of them says, ‘We have a couple of things … Continue reading
One Thing That We Fear
It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to think that because I’ve been doing it for years, nervousness would no longer be an issue. However “nerves” is … Continue reading