Category Archives: difficult people

Did Jose Get the Balance Right

Don’t know if you’re a soccer fan or not, but it was hard to miss the news that  Jose Mourinho lost his job as Chelsea Football Club manager last week. This was just seven months after he led them to … Continue reading

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There Is No Try

People would rather know where they stand than hear the wishy-washy word. Continue reading

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Who runs your mind?

You have to decide who runs your mind; is it you, or is it somebody else? Continue reading

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Please “Don’t” Go Away

Customer service is getting worse! In one of his latest blogs, Seth Godin highlights the poor customer service that we all put up with, and I really have to agree with him on this. One thing that really hacks me … Continue reading

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There Is No Try

Just imagine for a moment that the weather has been really good and you decide to have barbecue this weekend. You phone all your friends to invite them over, and one of them says, ‘We have a couple of things … Continue reading

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One Thing That We Fear

It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to think that because I’ve been doing it for years, nervousness would no longer be an issue. However “nerves” is … Continue reading

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Hand Out Some Warm Glows

Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person – it could have been a customer, a colleague, a friend or even a member of your … Continue reading

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