Category Archives: difficult people

How to Build Self-Belief

No one is going to believe in you until you believe in yourself. Your belief in yourself is very apparent by the way you talk, walk and conduct yourself. Not many people are drawn to someone so overflowing with self-belief that … Continue reading

Posted in communication, Customer service, difficult people, motivation, Voiceovers | Leave a comment

The truth about personal impact

When communicating with other people face to face – and particularly when you’re trying to persuade them – the key ingredients are credibility and believability. Your credibility will be determined by the verbal, vocal and visual elements of your message. … Continue reading

Posted in communication, Customer service, difficult people, Leadership, Management, motivation, public speaking, Uncategorized, Voiceovers | Tagged | Leave a comment

Do you hate the rain?

I was having a chat on the phone with a friend the other day. We were discussing the weather and I was telling her about my dog walk that morning in the rain. I was probably having a bit of … Continue reading

Posted in difficult people, Uncategorized | Leave a comment

Count to 2 Before You Speak

Do you remember being told to count to 10 before you lose your temper with someone else? The idea being, that if you think before you speak, then you are less likely to say something you’ll regret at a later … Continue reading

Posted in communication, Customer service, difficult people, Leadership, relationships | Tagged , | Leave a comment

Did Jose Get the Balance Right

Don’t know if you’re a soccer fan or not, but it was hard to miss the news that  Jose Mourinho lost his job as Chelsea Football Club manager last week. This was just seven months after he led them to … Continue reading

Posted in communication, Customer service, difficult people, motivation, sales | Tagged , , , , , , , | Leave a comment

There Is No Try

People would rather know where they stand than hear the wishy-washy word. Continue reading

Posted in communication, Customer service, difficult people, sales | Tagged , , , , , , , | 2 Comments

Who runs your mind?

You have to decide who runs your mind; is it you, or is it somebody else? Continue reading

Posted in Customer service, difficult people, relationships | Tagged , , , , , , , , , | Leave a comment

Please “Don’t” Go Away

Customer service is getting worse! In one of his latest blogs, Seth Godin highlights the poor customer service that we all put up with, and I really have to agree with him on this. One thing that really hacks me … Continue reading

Posted in Customer service, difficult people, sales | Tagged , , , , | Leave a comment

There Is No Try

Just imagine for a moment that the weather has been really good and you decide to have barbecue this weekend. You phone all your friends to invite them over, and one of them says, ‘We have a couple of things … Continue reading

Posted in communication, difficult people | Tagged , , , , , , , , | Leave a comment

One Thing That We Fear

It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to think that because I’ve been doing it for years, nervousness would no longer be an issue. However “nerves” is … Continue reading

Posted in communication, difficult people, motivation, public speaking | Tagged , , , , , , , , , | Leave a comment