We all spend a great deal of our time communicating with other people. It could be our customers, our colleagues, our boss, and the people in our personal life.
So the tip is – use your feelings to get your message across to other people.
Are you listening to me?
Do you ever get the impression that people are not really listening to you or understanding what you’re saying? It doesn’t matter if it’s face to face or in a more formal speech or presentation.
Most people are not particularly good listeners. They are easily distracted and interrupted by other stuff going on in their brain.
They might be:
- Tired,
- In a hurry,
- Confused,
- Physically uncomfortable,
- Don’t understand your jargon
- Maybe just thinking about what they will say next.
So if you want to get your message across, then it’s important to take into account all of these points. And it’s also important to ensure you are making the best of your speaking skills.
It’s all about the body
The problem is that the words you use, although essential, can be contradicted by your tone of voice and your body language.
Many people are now familiar with the results of research conducted by Dr Albert Mehrabian. This tells us that the impact of a message is dependent 7% on the words we use, 38% on tone and a whacking great 55% on body language.
I’ve read articles that take issue with these figures, suggesting that words are more important and have greater impact than Dr Mehrabian suggests.
I wouldn’t be prepared to put any figures on these three aspects of communication, however:
I am totally convinced that how you look, and how you sound, are far more important than what you say.
It was so exciting – not
Recently I conducted a one to one training session in selling and presentation skills for a director of a small computer software company. A video camera was used to record this director’s sale pitch to a potential customer, a role played by me.
When I replayed this recording, my director client was horrified to watch his presentation. In his pitch, he used words such as, ‘Young exciting company – staff with lots of enthusiasm for their product – lots of energy and passion for what they are doing.’
The only thing was that he, the person in the video, had about as much excitement, enthusiasm, energy and passion as a plate of cold porridge.
He was saying the words but they just weren’t convincing. He was dull monotone and boring, and he knew it.
The good thing was, that once he’d realised it, he could do something about it.
Don’t be shy
On occasion, people say to me. ‘I am as I am; I’m a quieter sort of person. I can’t leap up and down and get excited about something even though I feel it inside.’
My answer to these people is, ‘Don’t change your personality but do make a slight change to your behaviour.
Turn up the energy a little bit, put a bit more power in the enthusiasm, and warm up the passion just a tad more.
If you were to ask these same people about their football team, their children or their hobby, then just watch them get fired up – or at least, get a little bit warmer.
Honey baby
One quiet unassuming chap held me spellbound one day telling me about his hobby of beekeeping. It wasn’t so much what he was saying but how he was describing it.
His eyes were shining, he was speaking quickly and he was using his hands to describe this subject which he had now made very interesting.
He was buzzing (sorry, couldn’t resist that)
Here’s a little exercise for you
Say the following sentence out loud (okay wait till there’s no one around) There are 7 words; so say the sentence 7 times emphasising a different word in turn.
‘I didn’t say you stole my pen!’
Would you believe there are 7 meanings to this sentence depending on which word you emphasise?
Make it happen
Other people will respond more to your feelings than to what you actually say.
So if you want to get your message across to your employees, your customers, colleagues, or your family, then show more of how you feel.
And you do that through your tone of voice and your body language.
And you’ll find this book at Amazon or other online booksellers
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today, you don’t look very happy?’
his way we directly affect each other’s moods.
