Category Archives: communication

The Blog is Back

Okay, so it’s been nearly a year since you’ve seen a blog from me. And, of course, I’m always harping on to other people and businesses that writing a blog is all part of “Building Your Brand”! And building your … Continue reading

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There Is No Try

Just imagine for a moment that the weather has been really good and you decide to have barbecue this weekend. You phone all your friends to invite them over, and one of them says, ‘We have a couple of things … Continue reading

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One Thing That We Fear

It sometimes surprises people when I tell them I get slightly nervous before a speaking or training event. They seem to think that because I’ve been doing it for years, nervousness would no longer be an issue. However “nerves” is … Continue reading

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Negative Self-talk is Too Expensive

I’m always fascinated by the people who lift huge weights, particularly in competitions like the Olympic Games. There are events for men and women and they get up on stage to lift a bar with huge weights attached. I often … Continue reading

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Hand Out Some Warm Glows

Do you remember how you felt after your last interaction with another person either on the phone or face to face? That person – it could have been a customer, a colleague, a friend or even a member of your … Continue reading

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Warning; Don’t Let Other People Decide Your Behaviour

Has this ever happened to you? You’re about to meet or speak to someone in either your business or personal life. Perhaps it’s a customer a new colleague or even a friend of a friend and someone else describes this … Continue reading

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What’s In a Name?

Did anyone ever get your name wrong? How did you feel? It may or not have bothered you; however it will bother many other people. A person’s name is very important to them; get it wrong at your peril. I … Continue reading

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How to See It the Way They See It

In any interaction between people, there will always be: The way they see it – The way you see it – The way it is. Take the example of Dave who usually arrives about 10-15 minutes late for a meeting. … Continue reading

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How To Build Your Likeability Factor

Okay, so I know you’re a very nice person and every one likes you, but bear with me on this. Why do you think Barack Obama won the US Presidential Election? Perhaps it was because of his policies for change, … Continue reading

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Don’t Let Pet Peeves Decide Your Behaviour

When I’m running a Managing Difficult People seminar, I ask the participants to make a list of pet peeves that they have about other people. Some of the participants are reluctant to admit their pet peeves. They believe they shouldn’t … Continue reading

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